Client Overview:

C&I Leasing Plc is a prominent group of companies primarily engaged in leasing and outsourcing services. With three major subsidiaries specializing in People Outsourcing, Marine Outsourcing, and Fleet Management Services, the organization operates across diverse sectors including marine, fleet, and manpower outsourcing. With a workforce exceeding 500 employees, C&I Leasing Plc operates from three key locations in Lagos, Port Harcourt, and Accra, Ghana.

The Challenge:

C&I Leasing Plc faced significant challenges in managing both business and people performance within the organization. Compounded by entrenched cultural issues stemming from a legacy of entitlement and the organization’s multi-industry presence, there was a pressing need to establish a robust performance management system. The former MD/CEO, Mr. Alexander Otike-Odibi, aimed to instil accountability across all operational aspects, but the absence of a documented corporate strategy further complicated matters.

Our Solution:

Recognizing the imperative for strategic intervention, our consulting firm embarked on a comprehensive initiative to address the performance management gaps at C&I Leasing Plc. The cornerstone of P4PE Consulting’s solution was the development and implementation of a Corporate Scorecard, meticulously designed to align with the organization’s objectives and values. This scorecard was then cascaded to all business units and functional departments. Additionally, we undertook the crucial task of redefining the organizational culture to foster a more performance-driven environment.

Our Approach:

Given the absence of a documented corporate strategy, our approach necessitated a collaborative effort involving inputs from executive leadership and a thorough examination of the organization’s vision, mission, and values. We initiated the process by conducting focus groups with managers across all operational locations and conducting individual interviews with key executives. Furthermore, we administered organization-wide surveys and conducted an extensive review of existing organisational people management systems and assets.

Outcomes Achieved:

Through our concerted efforts, C&I Leasing Plc witnessed a transformative shift in its performance management landscape. Key outcomes of our intervention included:

1. Establishment of a Robust Performance Framework: The implementation of the Corporate Scorecard provided a structured framework for measuring and monitoring performance across all departments, ensuring alignment with organizational objectives.
2. Cultural Reinvention: By addressing deep-seated cultural issues, particularly the legacy of entitlement, we successfully cultivated a more accountable and performance-oriented culture within the organization.
3. Enhanced Organizational Clarity: The development of the Corporate Scorecard facilitated greater clarity and alignment regarding organizational goals and priorities, thereby enhancing overall operational efficiency.
4. Improved Employee Engagement: The transparent and merit-based approach to performance management fostered greater employee engagement and motivation, driving enhanced productivity and performance outcomes.

Client Testimonial:

“The partnership with P4PE has been instrumental in revitalizing our approach to performance management. Their expertise and collaborative approach have empowered us to instil accountability and drive performance across all facets of our organization.” – Mr. Alexander Otike-Odibi, Former MD/CEO, C&I Leasing Plc

Conclusion:

In conclusion, the successful transformation of performance management at C&I Leasing Plc stands as a testament to the efficacy of strategic interventions tailored to address specific organizational challenges. By aligning performance metrics with organizational objectives and fostering a culture of accountability, our partnership with C&I Leasing Plc has laid a solid foundation for sustained growth and success in the competitive marketplace.