Course Code: LDP 202

COURSE OVERVIEW

This course is structured to facilitate the relationship between the team leader, his or her team, and a coach who may assist in applying the lessons. There are fourteen exercises that ask the student to put the lessons to work with their team or practice with their coach. To succeed as a manager, entrepreneur, or executive, you must have the skills of team leadership. This course provides those skills. It provides the skills of facilitation, communication, problem solving, conflict resolution, process improvement and managing human performance.

COURSE OBJECTIVES

By the end of this training course, the partners will be able to:

  • Recognize the characteristics of high performing teams and identified ways to engender effective team working.
  • Recognize different styles of communication and how to adapt their communication style to create understanding and rapport with others.
  • Identify strategies for helping them members cope with their potential responses to change in the workplace.
  • Identify and practice techniques for managing difficult behavior in the workplace.

COURSE OUTLINE

  • Characteristics of high performing teams
  • Defining a team
  • Characteristics of high performing teams
  • Stages of group achievements
  • Ways to engender team working
  • Communication styles
  • Perception and Filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other communication styles when managing team members
  • Individual questionnaire, facilitator presentation, small group exercises, facilitated group review
  • Emotional responses to change
  • Business and personal impacts of failing to deal with people’s need and concerns
  • Identify our own response to change
  • Identifying each phase and responding appropriately
  • Conveying compelling reasons for change
  • Practical activity and discussion in small groups with group learning review, facilitator presentation, individual exercise
  • Managing difficult behavior in the workplace
  • What causes difficult behavior?
  • Strategies for responding to different behavior styles
  • Resolving conflict in a constructive way
  • Facilitator presentation, small group exercise, facilitated group review

TARGET AUDIENCE

  1. All managers and those wishing to become leaders or managers.
  2. Both management and front-line team members and leaders
  3. Any manager wishing to improve their skills of leading teams, people and improving processes.
  4. Those managers and companies implementing lean management and wishing to institute lean culture.
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