Course Overview:

This course equips administrative professionals with the skills and knowledge to deliver exceptional customer service in a busy office environment. Through interactive exercises, discussions, and real-world scenarios, you will develop your communication, problem-solving, and interpersonal skills to become a customer service champion.

Learning Outcomes:

• Identify the importance of customer service in the administrative role.
• Demonstrate effective communication techniques for various situations (phone, email, in-person).
• Apply active listening skills to understand customer needs and concerns.
• Develop strategies for resolving customer issues efficiently and professionally.
• Practice de-escalation techniques to manage difficult customer interactions.
• Utilize technology tools to enhance the customer service experience.
• Implement methods to continuously improve customer satisfaction.

Target Audience:

• Administrative professionals
• Front desk staff
• Customer service representatives
• Office managers
• Anyone responsible for interacting with clients and providing customer service in an office environment.

Delivery Mode:

This course can be delivered in a variety of formats, including:

• In-person instructor-led training
• Online instructor-led training
• Blended learning (combination of in-person and online)
• Self-paced eLearning module

Key Takeaways:

• Become a trusted advisor and resource for internal and external customers.
• Contribute to a positive and productive work environment.
• Enhance the company’s reputation for excellent customer service.
• Build stronger relationships with colleagues and clients.
• Advance your career opportunities in the administrative field.

Course details:

Date: Thur & Fri, 9 – 10, May 2024

Duration: 2 days

Fees: 68,250 per delegate (Group discount N50,000 min 3 persons)