Customer Experience

CLIENT NAME

Radisson Blu Anchorage

COURSE OVERVIEW

Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.

This course will provide a step-by-step guide for giving constructive feedback to staff as a means of addressing under-performance and/or behavioral issues using of emotional intelligence. It also helps to empower and motivate the team. Organizations must enable leadership quality and pipeline/bench strength development.

Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ). In this course, we explore the topic of EQ and how to develop our own EQ, thus increasing our success with our career and relationships both inside and outside of work.

The key challenge facing managers and leaders today is to understand how to empower and motivate their team. We all know that people who are motivated will be more productive and perform better at work. The programmes provide an adaptive framework for achieving this challenge.

LEARNING OUTCOME

At the end of the program, participants should be able to:

• Provide effective constructive feedback, and you will encourage effort, enhance performance, increase efficiency, reduce mistakes, and accelerate staff careers.
• effectively discuss performance and/or behavioral issues with staff.
• recognize why you sometimes delay providing feedback.
• understand where constructive feedback fits within the framework of progressive performance management.
• Understand the relationship between emotional intelligence (EQ) and leadership effectiveness, so you can go from being a ‘manager’ to being a ‘leader.’
• Explore key questions and trending topics to consider when shaping your team environment and organizational culture.
• Use participative decision making in developing, implementing and reviewing the work of your team
• Use coaching and feedback to motivate and inspire a high-performance team
• Understand how people can be motivated.
• Apply the theories of motivation in the workplace.
• Understand the relationship between motivation and job satisfaction.
• Motivate themselves and their subordinates.
• Create a sense of purpose through goal setting and reaching targets
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TARGET PARTICIPANTS

Leader and Supervisors or HODs

COURSE DATE & DURATION

2 Days | Date: 19^th& 20^thJuly 2022 / 21^{st &} 22^nd July 2022 (Broken into two Streams)

PARTICIPANTS FEEDBACK/TESTIMONIAL

• Training was great
• I enjoyed the training session and I wish the Institute all the best. Wonderful Facilitator and members of staff
• Awesome I enjoyed the training
• The training was really helpful to me.
• Training environment was conducive for learning.

COURSE RATING

 5 Stars on the average