THE COURSE

Creating & Delivering Customer Experience Training Programme

CLIENT NAME 

First Bank of Nigeria 

COURSE OVERVIEW

Customers, truly, provide the sources of the lifeblood for any business. But truly also, not all customers of any business are created equal. Some require more attention than others. By gaining insights on needs, preferences and behaviours, management of customer experience journeys can be optimized at critical touch points.

LEARNING OUTCOME

This course provides participants with an understanding of the essentials they need to know, the frameworks as well as templates they must have to get off to a great start in Customer Experience Management.

• Clarity on the value of CEM.
• How to design a CEM Strategy.
• The various CEM measures adaptable to First Bank.
• Methods to assess how customer centric the organization is and what needs to change.
• Understand the implementation process.
• How to continuously improve your CEM.

COURSE DATE & DURATION

3 Days | October 8 – 10, 2018

COURSE RATING 

4.5