Effective People Skills – Achieving Superior Interpersonal Effectiveness
Effective People Skills are crucial to personal and business success. Learn to develop highly effective business relationships, enhance your emotional intelligence and improve your ability to influence and engage with people more effectively. Today more than ever, personal success comes down to interpersonal effectiveness – the capacity to work with others to get things done.
This compelling training course aims to provide you with the skills, behaviours and knowledge to effectively build relationships with others. Effective People Skills will arm you with a rich and powerful range of skills and methods to help you gain the full benefits of interpersonal excellence.
This training course will feature:
- Learning to develop strong, influential relationships with others
- Unlocking your abilities to create highly effective relationships, and fine-tuning your approach to relating to others
- Strategies and tools to influence and motivate people
- Building successful teams that work together in harmony
- How to maximize your personal empowerment, influence and productivity
Training Course Objectives:
By the end of this training course, participants will be able to:
- Define the keys to communicating honestly, directly, and professionally
- Employ the interpersonal behaviours that nurture good working relations
- Identify the principle elements of teams, their types and stages of development
- Apply communication skills and strategies to negotiation positive conflict outcomes for all parties
- Demonstrate a higher level of personal power and increased productivity
Who is this Training Course for?
This training course is for individuals looking to boost their productivity and success by building quality working relationships to improve collaboration with peers, employees, supervisors, customers, and other organizational stakeholders by developing their people skills;
- Professionals who would like to improve their self-management and personal effectiveness
- Professionals who would like to improve their interpersonal relationships, communications and trust-building skills
- Professionals who would like to become a stronger, more confident and respected high performer
The Course Content
Unit One: The Core Interpersonal Skill
- Person-to-Person communication
- Barriers to effective communication
- Non-verbal communication
- The Active listening models
- Styles of communication
- Preparing and delivering great presentations
Unit Two: Building Winning Working Relationships
- The TRUST Factor
- Avoiding the collusion phenomenon
- A Change of Heart
- Interpersonal Dialogue: Core Principles
- Understand the definition and meaning of interpersonal
- Harnessing harmful behavior
Unit Three: Understanding Groups and Team Dynamics
- High performing teams vs. traditional work group
- The three elements of high-performance teams
- Understanding the types of teams
- The stages of team development
- Team member styles
- Capitalizing on the team player styles within your team
Unit Four: Teamwork and Collaboration
- Giving and receiving effective feedback
- Dealing with conflict Constructively
- Symptoms of conflict situations
- Getting to win-win
- Understanding team player styles
- Fostering and encouraging team creativity
Unit Five: Increasing Personal Productivity
- Growing your personal power
- Achieving emotional excellence inner mastery
- Our time and your life
- Growing personal productivity
- Direction through personal Integrity
- Designing a strategic plan for your life and career
