There’s a belief among regulatory bodies: “If you didn’t write it down, it didn’t happen,” and while the regulations tell companies what they need to do and document, they don’t tell them how. Standard Operating Procedures (SOPs) are often used as training tools, which means that they need to be easily understood by all those whom they affect. Effective SOPs are not only a regulatory requirement; they also make good business sense. Often, employees fail to follow SOPs because they can’t understand them, and often, procedures are being constantly revised. This leads to lengthy and expensive investigations and costly revisions.
The goal of this course is to develop a general understanding of standard operating procedures (SOPs) and safe work practices (SWPs) and a detailed understanding of how to review systems for risks. Also covered is how to create, communicate and maintain the documents and training associated with these risks. This course addresses general, nonroutine facility SWPs and SOPs designed to keep workers safe.
Introduction & Fundamentals of Effective SOPs
When are SOPs needed and why?
The difference between SOPs, policy documents, work instructions and local guidance
Determine the scope, roles and responsibilities associated with SOPs
Identify the essential structure of SOPs • Share best practice: what makes a good SOP?
Identify who should write, review and authorise SOPs
Current thinking in writing SOPs and an example of a good SOP
Example of a best practice SOP
Developing concise and user-friendly SOPs
Translate the flow of operations into the document
Write SOPs that are sufficiently detailed, but not restrictive and limiting
Understand the target audience and account for end users’ needs
Tips for how to write the content, format, style and presentation
Defining SOP content using mind-mapping and flow-charting
SOP Implementation and Management
Review and approval processes for SOPs
Handling updates – when should SOPs be updated and how?
Distribution, version control
How to maximise end-user compliance
Exercise: write an SOP using best practice methodology
Ensuring your SOPs meet Regulatory Requirements
What needs to be included for compliance in GaP areas?
Current regulatory trends
Tips for what auditors and inspectors look for when they review SOPs.
In order to accelerate skill development, this course features a problem-based learning approach that provides a collaborative job-focused experience. This course begins with a problem scenario that requires the content of the course to solve. As participants work through the problem, they will begin to understand the use of SOPs and the avoidance of critical failures; recognize when a process needs to have a procedure or safe work practice; create a SOP and SWP for a non-routine task; collaboratively build a personal job-aid to apply back at work; and understand the importance of communicating and training users on SOPs.
After completing this course, Participants will be equipped with a basic understanding of the following:
Participants will gain a better understanding the regulatory expectations for, and the proper design and maintenance of effective and compliant Standard Operating Procedures.
Participants will also learn how to create and review SOPs, and generate a system for training and implementation of effective and compliant written procedures
Participants will learn how to write documents that ensure consistency in operations. A workshop in process writing gives participants the opportunity to actually write about a process and then assess the results.
Participants will learn how to tighten and refine the language to produce clear and comprehensive documents.
Who can participate?
The Standard Operating Procedures and Safe Work Practices course is designed for:
Operations, Safety and Maintenance Managers
Technical, Operations and Maintenance Engineers
SOP/SWP element leaders and team members
Site Process Safety Management (PSM) committee leaders and team members.