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Customer Relationship Management (CRM) / Business Development(BD)

Start
March 28, 2022 10:00 am
End
March 30, 2022 1:00 pm
Address
Online/Virtual   View map
Phone
+234, 08090546055, 08090546031

89,250.00 inc. VAT

Status

This event has passed

0 Has Sold

Overview:

Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability.

Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention.

In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.

Topics covered include:

  • Customer retention
  • Customer lifetime value
  • Customer value management

And lots more.

P4PE Institute
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