This course presents the different facets of CRM and shows how to identify real customers and manage their life-time value. Also shows the Shift from Transaction-Based Marketing to Relationship Marketing
Open Programmes: In Customer Services.
CSP101 | New in 2015
MDP212 | New in 2015
This programme introduces the strategies and tactics that are the foundation of successful selling, and provides the key selling skills needed to become a top-performing salesperson. Perfect the Art of Selling and closing more sales.