Business Process Consulting
“In absence of clearly defined goals, we become strangely loyal to performing daily acts of trivia.” Author Unknown.
PURPOSE OF SERVICE
We often blame people for inefficient and ineffective work when the cause of problems are probably due to poor work processes. Business Process Consulting is a powerful and systematic examination of the way in which work is performed that leads to more effective and efficient work methods. The goal of Business Process Consulting is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. In this way, it offers diverse benefits to organizations that go beyond cost savings and shareholder value; it can also help reduce an organization’s time to market for new products and increase employee productivity and morale
METHODOLOGICAL ACTION STEPS
P4PE’s Business Process Consulting methodology incorporates and integrates the following processes:Phase 1: Obtain Commitment and Support
The third step in the process is to solicit senior management commitment. This is possibly the single-most important element in the process as the success of the project hinges on managerial support. At this stage the client will be presented with the necessity for change and how it impacts the organization. It is crucial that management understands the need for change to ensure they will support recommendations. As process improvement can be time and resource intensive upper-management support is a must.Phase 2: Identify the Need for Change
The first step in the Business Process Consulting project is to identify the need for change. A process audit will be conducted to identify current issues or potential risks for your company. From the audit report you will be able to prioritize your areas for business improvement. At this stage, you should also review how each process impacts your organization, resources and stakeholders (employees, customers, students, partners, suppliers).Phase 3: Analyze Current Process
Once a decision has been made on which process to improve on, the next step will be to analyze the current procedure. This way, the process will be fully understood and realistic improvement objectives set.Phase 4: Create Improvement Strategy
With the process analysis phase completed an implementation strategy will be developed, which will look at what steps in the process are broken, why and how they should be improved and any financial and resource implications involved. Answering how the process can be improved is a springboard to creating the improvement objectives.Phase 5: Implement Plan
- Develop solutions.
- Prioritize solutions.
- Describe the new process:
- Identify the impact on internal and external customers.
- Re-organize the structure according to plan.
BENEFITS OF SERVICE
The associated benefits of this solution are:
- Increased process efficiency/productivity
- Continuous process improvement
- Improved process quality/consistency/compliance
- Cost reduction
- Increased customer satisfaction
- Better reporting of process performance
Learn more … Contact us for a presentation on how we could help you achieve your organisational development goals through the P4PE Talent Management HR Solution.P4PE Consulting | 2 First Foundation Close, Opebi Ikeja, Lagos | firstname.lastname@example.org, www.p4pe.co